New ContributorHello,
we bought parts from a broker and would like to check if these are genuine.
Is there any option to send DC's, pictures of x-ray etc. to intel in order to get support?
Thanks in advance
Regular ContributorHello,
May I know the broker you bought the device from?
This is the list of authorized distributor in Germany: https://www.intel.com/content/www/us/en/partner/showcase/partner-directory/distributor.html#sort=relevancy&f:@sfdisticountry_en=[Germany]
regards,
Farabi
New ContributorHello Farabi
Thanks for your reply.
We bought the parts from a broker in China, let’s say on the grey-market via a unpopular local partner. If I remember correct, he mentioned something like IC planet…
As we tried to be on the save side, we performed x-ray and the pictures show some really small different, which we guess could be normal tolerances.
Do you think, it is possible to support us in verifying the genuineness?
We could provide DC’s and x-ray pictures.
Thank you so much in advance
Viele Grüße/Best Regards
Helmut
Regular ContributorHello,
Sorry we cannot support if the product was bought from the grey market. Really sorry for the inconvenience
Regards,
Nazrul Naim
Regular ContributorHi,
As we do not receive any response from you on the previous question/reply/answer that we have provided, please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.
Regards,
Nazrul Naim
