[Broken] Stratix 10 GX BTS - Intel FPGA Dev Kit DK-DEV-1SGX-L-A

Hello,

Could someone help me successfully run the Intel BTS (Board Test System) provided with the Intel Stratix 10 GX FPGA Dev Kit (DK-DEV-1SGX-L-A 1SG280LU2F50E2VG )?

I have tried for several months, blindly installing many different versions of Quartus, different versions of Windows, several computers, different FPGA boards, without luck. All of them fail and crash at one point or another. The furthest I ever got was 10% through loading the provided examples.sof files, before the popup disappears, the GUI freezes, the log showing a severe crash.

While I can sideload the sof files with system-console, without the BTS GUI ever making it to the next step I am unable confirm that the $20k Intel boards are working. The controls to enable the different features (XCVR, ...) are behind grayed GUI buttons without any command line equivalent that I am aware of.

Quartus versions tested: 17.0, 17.1, 18.0, 18.1, 21.4, 22.4

(each time changed the QUARTUS_ROOTDIR to confirm correct path executed)

I have posted another topic on the subject, 8 months ago, to this date still without any solution. It goes more in details about other attempts.

https://community.intel.com/t5/FPGA-SoC-And-CPLD-Boards-And/Stratix-10-BTS-Connection-Lost-Quartus-18-0-Pro-amp-Win10/m-p/1384966/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEwzQUhCODZFQjZDRkg4fDEzODQ5NjZ8U1VCU0NSSVBUSU9OU3xoSw#M2238

I am on US PDT, and can hop on a conference call if needed.

- Windows 10
- Quartus 18.0
- stratix10GX_1sg280uf50_fpga_revd_v18.0b219_v1.0
- micro USB cable for Load Blaster II on USB SS 3.0 port
- No other USB devices connected

Example of failure:

INFO: Claim sysinfo master service.
Apr 06, 2022 2:31:19 PM com.intel.bts.SysConService <init>
INFO: Claim master service succeed! Service path: "/devices/5M(1270ZF324|2210Z)|EPM2210@1#USB-1/(link)/JTAG/(110:130 v3 #0)/jtagmem_0", claimed path: /channels/remote1/(lib)/master_3.
Apr 06, 2022 2:31:19 PM com.intel.bts.DesignDetection readFpgaImageType
INFO: Claim FPGA master service to read design type.
Apr 06, 2022 2:31:19 PM com.intel.bts.SysConService <init>
INFO: Claim master service succeed! Service path: "/devices/1SG280HN(2S2|3S2)|..@2#USB-1/(link)/JTAG/(110:132 v1 #0)/phy_0/master", claimed path: /channels/remote1/(lib)/master_4.
Apr 06, 2022 2:31:39 PM com.intel.bts.HeartBeat checkConnection
SEVERE: java.io.IOException: [CMD ERROR]: master_read_32 "/channels/remote1/(lib)/master_1" 64 1
Apr 06, 2022 2:31:49 PM com.intel.bts.SysInfo updateMaxReg
SEVERE: java.io.IOException: [CMD ERROR]: master_read_32 "/channels/remote1/(lib)/master_3" 48 1
Apr 06, 2022 2:31:59 PM com.intel.bts.HeartBeat checkConnection
SEVERE: java.io.IOException: [CMD ERROR]: master_read_32 "/channels/remote1/(lib)/master_1" 64 1
Apr 06, 2022 2:32:01 PM com.intel.bts.SysConService closeService
INFO: close_service master "/channels/remote1/(lib)/master_1"
Apr 06, 2022 2:32:09 PM com.intel.bts.SysConService <init>
SEVERE: java.io.IOException: [CMD ERROR]: get_service_paths -device "/devices/1SG280HN(2S2|3S2)|..@2#USB-1" master
Apr 06, 2022 2:32:09 PM com.intel.bts.DesignDetection readFpgaImageType
SEVERE: This FPGA design image is incompatible with this BTS GUI.
Apr 06, 2022 2:32:09 PM com.intel.bts.DesignDetection readFpgaImageType
SEVERE: java.io.IOException: [CMD ERROR]: master_read_32 "/channels/remote1/(lib)/master_4" 0 4
Apr 06, 2022 2:32:09 PM com.intel.bts.DesignDetection readFpgaImageType
SEVERE: java.io.IOException: Claim master service failed! Type:  Path: nios2 
Apr 06, 2022 2:32:25 PM com.intel.bts.BtsView restart
INFO: Application restarting...