Hello
Welcome to INTEL forum. May I know, have you tested BTS with Quartus v15.1.2? If not, could you try it?
Based on my understanding, the manufactured board’s BTS for A10GX was built with Quartus v15.1.2. The error is possibly caused by the difference in system console of different Quartus revisions. Can refer to readme.txt file in BTS installation folder.
Also, could you help to set all DIP switch back to factory default state. You could refer to web regarding this.
There is also a log file in the BTS directory, customer can use this to check the reason of failure.
Report back if failure happen with the log file and error screenshot.
For privacy, you can reply/attach your file in private message