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WWood7's avatar
WWood7
Icon for Occasional Contributor rankOccasional Contributor
3 years ago
Solved

Agilex Board Test System difficulties

I am BTS difficulties with our new DK-SI-AGI027FB Agilex I series Signal Integrity ES Development Kit with the AGIB027R31B1E1VAA SoC. I tried getting BTS to work, and nothing would load. It said "...
  • FakhrulA_altera's avatar
    FakhrulA_altera
    3 years ago

    Hi WWood7,


    Sorry for the delay in response. I was trying to do some research internally regarding this issue. Here are some steps you can give a try first and see if it works:


    1. Could Download the BTS installation files from our website : https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/i-series-transceiver/si-agi027.html

    select ES2 (if you are using an ES2 version of the board). Once downloaded please try to update with the following .pof

    \examples\max10_system\max10_system\output_files\max10_system.pof


    2. Please restart computer and power cycle the dev kit before you configure.

    Let’s see if these works, I will try to come out with another debugging step soon.


    Regards,

    Fakhrul


FakhrulA_altera's avatar
FakhrulA_altera
Icon for Regular Contributor rankRegular Contributor
3 years ago

Hi WWood7,


This issue is somehow related to this KDB: Why is the Board Test System (BTS) GUI unable to locate the USB-Blaster?.

Could you check whether you're using the same version of Quartus and BTS?


As for the JTAG issue, kindly refer to the following KDB as it maybe applicable to your current issue:

Error (209053): Unexpected error in JTAG server --error code 44

Error (209053): Unexpected error in JTAG server -- error code 126


Hope this would works!


Regards,

Fakhrul


  • WWood7's avatar
    WWood7
    Icon for Occasional Contributor rankOccasional Contributor
    3 years ago

    Hello Fakhrul,

    Thank you for the links. Unfortunately, they didn't help. Regarding the first link, I am using the same BTS and Quartus versions. Since my last post, I've upgraded from Quartus and BTS 22.3 to 22.4, since the latter BTS just recently appeared on the Intel website. I was hoping this might help, but it hasn't. I get the same errors. But again, I am using the same version of both.

    The other two links you sent are not related to "error code 2" and are very old. I don't know what to think about them. They don't seem relevant.

    I suspect the problem is JTAG related. I don't know if it means anything, but when I run the Programmer JTAG debugger, I get a message that says: "Warning: Uncertain JTAG chain." Is there anything relevant there? The JTAG debugger does show the correct components. The Quartus manual doesn't help much. (See attached picture.)

    Thanks again for your help.

  • WWood7's avatar
    WWood7
    Icon for Occasional Contributor rankOccasional Contributor
    3 years ago

    Hi Fakhrul,

    I am in need of a solution, or a replacement board. Could you let me know what my options for paid support are? Perhaps you could e-mail me with that information?

    Thanks