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WWood7's avatar
WWood7
Icon for Occasional Contributor rankOccasional Contributor
3 years ago
Solved

Agilex Board Test System difficulties

I am BTS difficulties with our new DK-SI-AGI027FB Agilex I series Signal Integrity ES Development Kit with the AGIB027R31B1E1VAA SoC. I tried getting BTS to work, and nothing would load. It said "...
  • FakhrulA_altera's avatar
    FakhrulA_altera
    3 years ago

    Hi WWood7,


    Sorry for the delay in response. I was trying to do some research internally regarding this issue. Here are some steps you can give a try first and see if it works:


    1. Could Download the BTS installation files from our website : https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/i-series-transceiver/si-agi027.html

    select ES2 (if you are using an ES2 version of the board). Once downloaded please try to update with the following .pof

    \examples\max10_system\max10_system\output_files\max10_system.pof


    2. Please restart computer and power cycle the dev kit before you configure.

    Let’s see if these works, I will try to come out with another debugging step soon.


    Regards,

    Fakhrul


FakhrulA_altera's avatar
FakhrulA_altera
Icon for Regular Contributor rankRegular Contributor
3 years ago

Hi WWood7,


First, I'd like to know more about the issue and your application to have a better understanding and narrow it down to possible causes. If you can answer the following questions I'll appreciate it.


Can you try a simple design with POF/SOF? just to find out if problem is POF dependent.

May I know if this is a singular case or are you seeing the same issue in other new devices?


Regards,

Fakhrul


  • WWood7's avatar
    WWood7
    Icon for Occasional Contributor rankOccasional Contributor
    3 years ago

    Hello Fakhrul,

    Thank you very much for your reply. I think the problem is with the BTS executable, because I can load BTS SOFs using Programmer without errors. For example, I can load qsfpdd800.sof with Programmer. I just can't start BTS to use it. An error message box says "Failed to register GUI application" and BTS immediately quits. I cannot start the BTS clock controller either.

    I will attach the error message from the java console to this message next week when I am back in the lab.

    Thanks again!

    • WWood7's avatar
      WWood7
      Icon for Occasional Contributor rankOccasional Contributor
      3 years ago

      I only have one device.

  • WWood7's avatar
    WWood7
    Icon for Occasional Contributor rankOccasional Contributor
    3 years ago

    I am attaching the log file for today's attempt to start BTS. Also a screenshot of the error message.

    Thank you,

    WWood7

  • WWood7's avatar
    WWood7
    Icon for Occasional Contributor rankOccasional Contributor
    3 years ago

    Also, in case it is relevant, I seem to have an an occasionally intermittent JTAG connection. When I run Programmer (22.3.0 build 104) I sometimes get the following error message when I try to load an SOF:

    Error(209053): Unexpected error in JTAG server -- error code 2.

    Similarly, "jtagconfig" sometimes returns "JTAG chain broken" at the command line.

    In both cases, just running the command again is enough to load the SOF. The connection seems OK but can be a little flaky. Replacing the USB cable with a new one didn't help.

    I cannot find any documentation on Error 209053.