Need assitance on MPN 5SGSMD5H3F35I3LNAA, different failure modes observed in our production floor at jabil guad.

Hi Ricardo Gonzalez, Deeply apologize for my late of respond. I'm Wani who will continue support for your issue. To understand more about your device failure, could you please provide some details ; 1. What is the failure symptom? 2. When did the failure happen? How did you discover the failure? 3. How did you determine the failure? Please elaborate the procedures. 4. Does the failure unit ever working before failure? 5. Did they violate solder re-flow temperature profiles, moisture sensitivity? Please provide the re-flow temperature profiles. 6. Did they swap the failure device to a known good board? Is the failure following the device or board? Thanks! Regards, Zawani