Chloe,
From the pin planner it does appear that you've tied your UART signals to pins D24 and G24. If the fitter didn't issue an error about those assignments then I suspect the problem lies elsewhere.
The fact that the pin is capable of being a dedicated clock shouldn't prevent it from functioning as a UART tx/rx pin. So that fact that the pin planner is showing you that it is a clock pin is not an issue, it's just extra information letting you know that if you needed to bring in a clock or control line then that pin would be a good choice (since it would have a direct path onto the dedicated global signal network).
When working in the pin planner you can have the tool run a quick analysis to determine if your assignments are legal by selecting "Processing / Start I/O Assignment Analysis". This should tell you if there are any illegal assignments and save time relative to a full compilation that errors out.
If your design is compiling, then after compilation I would suggest you look in the report file (CNTL-R to open if it's not already open) under "Fitter / Resource Section" and check to see how your pins were handled (signal type, voltage level, etc.) then cross reference with the board-level schematics to make sure those signal types and locations match the hardware.
Another thing to consider is unused pins. They may be unused in your FPGA design but not on the board. Some of those pins may need to be tied high or low to allow the board to function.