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Altera_Forum's avatar
Altera_Forum
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9 years ago

Can't get a license for Quartue Prime 16.0

I just installed Quartus prime 16.0. I was using Quartus II 14.0. The company I work for bought several of the Cyclone V demo cards. We only used a couple of the licenses. You get a one year license with each card.

However, when I start Quartus 16.0, it asks for the new license. I do not have one yet, so I clicked on the button for "Connect to the Altera Self-Service Licensing Center". I instantly get the message "Can't connect to the Altera website to check for license support..."

Has anyone else had this problem, and found a solution?

7 Replies

  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    9 years ago

    --- Quote Start ---

    tried to download license file manually from altera website?

    --- Quote End ---

    Yes. The Altera tool refuse to admit there are any tools on my machine. Tells me there is nothing to license.
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    9 years ago

    --- Quote Start ---

    Try contacting Altera/FAE/distributor.

    --- Quote End ---

    I already did that.

    Their first question was "did you buy a license?"

    I was hoping for a better (and faster) response here.
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    9 years ago

    --- Quote Start ---

    Say FAE that you have license bundled with demoboard

    --- Quote End ---

    Who do I say that to? Do I need my magic wand from Hogwarts? As you can see, I am getting more frustrated by the short cryptic answers, that are probably very obvious to those of you who work with the license daily. Me, I deal with this once a year. So, I am not a license expert.