Forum Discussion

Nancy_G_Intel's avatar
Nancy_G_Intel
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6 years ago

Can you help us with our printer issues?

it is an HP printer ​
LeonWaksman's avatar
LeonWaksman
Icon for Occasional Contributor rankOccasional Contributor
6 years ago
  1. Can you give details?
  2. What kind of help you need?
  3. What is the Printer model?
  4. What operating system are you using?
  5. Did you try to get help from HP?

Leon

Nancy_G_Intel's avatar
Nancy_G_Intel
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6 years ago

I work in a lab in HF1 first floor (CPTD BDL Lab), the printer is HP sn: MXBCFCVOTH, Host: hpf11f10 wgms.hf.intel.com

, IP: 10.9.31.10. I guess it was HP that came in made an upgrade on the software last week Wed. (6/12/19) and since then when we print to the cloud and try to print the hard copy the printer doesn’t recognize our badge or can’t find the job and needs to be rebooted. It’s just not working right. I was going to put in a IT ticket but was not sure how.

Nancy Gillette

Intel Corporation, CPTD

Materials Engineer Tech.

Inventory Analyst

nancy