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EGarc28's avatar
EGarc28
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7 years ago

Need Warranty Replacement for Defective Daughter Card that came with the Arria 10 SoC dev Kit.

Hi Intel Support Team, Per support team to post Warranty question here in public as they can't help by email. Our End User Intel purchased the below and need help with Warranty / Replacement. Part...
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
7 years ago
HI can you try to change the MSEL switches to JTAG mode and then program the JIC into the QSPI flash memory?
EGarc28's avatar
EGarc28
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7 years ago

Hi Team,

Per Customer:

We can still able to flash the code.

But the problem is , when the processor starts loading the device ID verification fails .

Please advise.

Is there a way you can communicate with customer directly?