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EGarc28's avatar
EGarc28
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6 years ago

Need Warranty Replacement for Defective Daughter Card that came with the Arria 10 SoC dev Kit.

Hi Intel Support Team, Per support team to post Warranty question here in public as they can't help by email. Our End User Intel purchased the below and need help with Warranty / Replacement. Part...
EGarc28's avatar
EGarc28
Icon for New Contributor rankNew Contributor
6 years ago

Hi Team,

Can you please advise next step? See below customer reply:

We were using QSPI Daughter card as a boot device on the Arria 10 SoC dev kit and we were flashing the secondary boot loader using the usb port.

When we did the erase program on the QSPI flash , it erased the Device ID too . After wards we are not able to boot it from QSPI daughter card as the Device ID value returns as 0x00000000. This fails the initial device verification steps.