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GLefk's avatar
GLefk
Icon for New Contributor rankNew Contributor
7 years ago

How do we send to Intel/Altera EN5339QI FPGA to Intel for failure analysis? There was a short on 1.8V on the power IC component. After replacing the power IC component, the drive was detected.

I am having difficulty navigating through Intel's website to find out how to get customer support.
Mostafa_Intel_AE's avatar
Mostafa_Intel_AE
Icon for Occasional Contributor rankOccasional Contributor
7 years ago

Hi Glenn,

Thanks for your suggestion, but unfortunately these pads are necessary where it is related to the leadframe and it supports mounting the internal on package component.

Regards,

Mostafa