Forum Discussion

GLefk's avatar
GLefk
Icon for New Contributor rankNew Contributor
7 years ago

How do we send to Intel/Altera EN5339QI FPGA to Intel for failure analysis? There was a short on 1.8V on the power IC component. After replacing the power IC component, the drive was detected.

I am having difficulty navigating through Intel's website to find out how to get customer support.
GRuiy's avatar
GRuiy
Icon for New Contributor rankNew Contributor
6 years ago

Hi Mostafa,

I am also looking to send a few Intel/Altera parts for failure analysis but cannot figure out where to go on the Intel website. Can you please help?

Thanks,

Gabriella

Mostafa_Intel_AE's avatar
Mostafa_Intel_AE
Icon for Occasional Contributor rankOccasional Contributor
6 years ago

Hi Gabriella,

We are sorry for late response.

To send any Intel/Enpirion devices for FA, you need to open a Forum case and mention that you need FA and please mention the device part number that has the failure, so you can get a faster response.

Also you can contact Intel/Enpirion field engineer or the TS on your region, so he can help you to debug the device and also get the internal factory engineering support if needed.

Also you can open an IPS (Intel Premier Support:https://www.intel.com/content/www/us/en/design/support/ips/training/welcome.html) case and request a FA for an Intel device.

Regards,

Mostafa