Forum Discussion

GLefk's avatar
GLefk
Icon for New Contributor rankNew Contributor
7 years ago

How do we send to Intel/Altera EN5339QI FPGA to Intel for failure analysis? There was a short on 1.8V on the power IC component. After replacing the power IC component, the drive was detected.

I am having difficulty navigating through Intel's website to find out how to get customer support.
GLefk's avatar
GLefk
Icon for New Contributor rankNew Contributor
6 years ago

How do we get a status update for our failure analysis? We submitted one part a few weeks ago, but have heard nothing from Intel.

We appreciate some feedback from Mostafa.

Thanks,

Glenn

  • Mostafa_Intel_AE's avatar
    Mostafa_Intel_AE
    Icon for Occasional Contributor rankOccasional Contributor
    6 years ago

    Hi Glenn,

    We are sorry if you had miss our email early on March 25th that have the FA report.

    I have re-attached that FA report to you today through the email, please help to confirm that you already successfully received it.

    Regards,

    Mostafa