Hi,
Please check the below details,
- Ensure correct device part number available on Evaluation kit & selected in Quartus tool both are same.
- Ensure the installation of USB-blaster device drivers
- Ensure the factory default switch and jumper settings
Refer the 'Chapter 2 &3' from below User guide,
https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/ug/ug_max10_eval_10m80.pdf
For more details about MAX10 Evaluation kit refer the link below,
https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/kit-max-10-evaluation.html
Regards,
Vicky