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JP1's avatar
JP1
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4 years ago

Failure Analysis request for field-failed Altera's FPGAs

Hello Altera Team. Unfortunately our customer Cisco reported field failures on 1 of their units. After performing a FA on this unit, we found that it is related to one Altera's FPGA... Please...
JP1's avatar
JP1
Icon for New Contributor rankNew Contributor
4 years ago

Hello Wani.

Sorry for my lack of follow up upon this case.

I checked with Cisco folks and despite this could be a clear EOS damage, they are very interested in having an analysis from your side due this is an End Customer Requested case.

Is there any chance for you to help us with the case? We'll need to deliver the FAR to Cisco so the case can be consider as closed, so your support will be much appreciated.

Regards!

Zawani_M_Intel's avatar
Zawani_M_Intel
Icon for Frequent Contributor rankFrequent Contributor
4 years ago

Hello JP1,

No worries, I'm happy to help you on this issue.

We can discuss further regarding this topic in private email as some confidential info is required.

Thanks!

Regards,

Zawani