ERROR: The production ID 0x00000000 of this SOF is not matched with this BTS GUI. Expected production ID is 0x0000AD5E. we are getting this error when we try to debug in "Arria10 SOC board Test System" GUI

Hi Sir

Welcome to INTEL forum. May we know is this the board that you use? https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/arria-10-soc-development-kit.html

If not, could you advice. And could you also advice the following

1. Quartus version use

2. Pc OS version use

3. screenshot of error message

Thanks.