Cyclone V SoC dev kit - Ethernet and USB host port not working

Cyclone V SoC dev kit, rev C board.

Straight out of the box, I tried connecting to our dev ethernet network which has a DHCP server, but the board does not get an IP. Using Wireshark we saw no packets coming from the device at all but on the switch, we see a good link status at 1Gbps, duplex. Why doesn't it request an IP?

Next I tried getting the USB to work on a Windows 7 32 bit machine. After the board is all powered up and it says "No IP obtained, Hello Tim", I connect the USB cable to the host and Windows says the device is unknown. I went through the Altera documentation which says to go to the Device Manager, update software, blah blah blah, but still no luck. I still see USB device unknown. Windows detects something is there but I can't get the driver (supplied by Quartus install) to work. I also tried installing the driver directly from FTDI but it also made no difference, even though the FTDI driver install went smoothly.

Next I tried getting USB working on a CentOS 6.4 Linux machine. Still no luck. Supposedly, the proper USB drivers are built into the kernel as of 6.3 so I shouldn't have to worry about the drivers. Anyways, in /var/log/messages, I see the usb driver detecting something but it eventually says "device descriptor read/64, error -110" in the messages file. And no USB device shows up in /dev.

Anyone have any ideas? It seems like the board isn't booting all the way up. Do I need to change some jumpers from the factory setup? All documentation I've seen says to use factory settings.

Here are the main ones I have:

CLKSEL0 - right

CLKSEL1 - right

BOOTSEL0 - left

BOOTSEL1 - right

BOOTSEL2 - left