SSLC Login Issue – "You need to enroll" loop after OTP verification

Hi,

I am facing an issue with the Altera Self Service Licensing Center (SSLC).

Problem:

- I enrolled at licensing.altera.com successfully

- I receive the OTP verification code on my email

- After entering the OTP correctly, it shows:

"Access to the SSLC portal requires registration. Register here to get started."

- This creates an infinite loop and I cannot access the portal at all

I need to generate a free Questa Intel FPGA Starter Edition (SW-QUESTA) license for use with Quartus Prime Lite 24.1.

Things I already tried:

- Enrolled with two different email IDs

- Tried Chrome, Edge, and Incognito mode

- Cleared cookies and cache.

Could you please either:

1. Fix my account access, OR

2. Manually generate and send the license.dat file to my email

My registered email: Sailakshmi1872006@gmail.com

My PC NIC ID (MAC Address): A8E2912B28BF

Thank you.