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tiger97194044's avatar
tiger97194044
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27 days ago

FFVH-ICS-0923-00（1SM21BHU2F53E2VGNE）failed at ESS-HOT test

Hi, There was one piece FFVH-ICS-0923-00（1SM21BHU2F53E2VGNE）failed at ESS-Hot test(at 45 Celsius) and the failure item is HIGH ATSE2CPU Results. I have contacted with the supplier Arrow, but they insisted that we need to contact with Altera directly. We want to return this unit, pls. help to check and confirm back with RMA#.

The date code of this unit is 2431， and I have attached the shortcut of the two test results of swapping to two FG for verification for your reference. 

quality|reliability

9 Replies

  • tiger97194044's avatar
    tiger97194044
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    11 days ago

    Hi Farabi,

    Is there any update for this case? I had sent you the DPR to you days before. 

    pls. help to expedite.

    thanks.

    Tiger.

    • Farabi's avatar
      Farabi
      Icon for Regular Contributor rankRegular Contributor
      6 days ago

      Status : Processing the FA request. 

       

  • tiger97194044's avatar
    tiger97194044
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    21 days ago

    Hi Farabi, 

    pls. help to provide the DPR form to me so that I can fill in it and lay it to you for the next step.

    thanks.

    Tiger

  • tiger97194044's avatar
    tiger97194044
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    26 days ago

    Hi Farabi,

    could you pls. share the DPR form so that I can fill in it and send back to you for the FA application.

    thanks.

    Tiger

    • Farabi's avatar
      Farabi
      Icon for Regular Contributor rankRegular Contributor
      20 days ago

      Hi Tiger, 

       

      Did you get the DPR form? 

       

      regards,

      Farabi

  • tiger97194044's avatar
    tiger97194044
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    27 days ago

    Hi Farabi,

    I don't see any attachment in your page, could you pls. double check?

    Regards,

    Tiger

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor
    27 days ago

    Hello, to proceed FA, please fill in this DPR form in attachment. 

     

    regards,

    Farabi